The Yankee Candle Company, Inc.
JOB TITLE: Sales Associate DEPARTMENT: Retail
LOCATION: Retail – Assigned Locations REPORTING STRUCTURE: Store Manager
BAND/GRADE: Various Grades FLSA STATUS: Hourly Non-Exempt
Please apply in store.
JOB SUMMARY: Under supervision, provides exemplary guest service utilizing Yankee Candle best practice selling techniques; ensures visual merchandising/presentation and operational standards; supports store to meet or exceed divisional and store sales and profitability goals; restocks product; operates POS system to process guest purchases and wraps items; performs similar other duties primarily in support of a retail store operation.
PRIMARY DUTIES AND RESPONSIBILITIES
Duty/Responsibility: Utilizes Yankee Candle best practice selling techniques to provide exemplary guest service. Maintains current knowledge of product, merchandise, store policy and company information in order to provide high quality and informed guest service.
Duty/Responsibility: Follows standards including plan-o-grams, cleanliness, marketing/signage and sales promotions. Restocks shelves with product and accessories as needed.
Duty/Responsibility: Completes light housekeeping to ensure store appearance remains at appropriate level. In addition, assists in maintaining an organized backroom space.
Duty/Responsibility: Maintain a safe and healthy workplace and shopping environment for our employees and guests. Carry out store safety, security and related procedures, as established.
Duty/Responsibility: Uses a computer to process information and transactions. Operates POS system with speed and accuracy. Wrap guest purchases with care for transit.
POSITION HAS DIRECT REPORTS: No
FINANCIAL RESPONSIBILITIES: Responsible for contributing to management of store budget of controllable and non-controllable expense (under direction of the Store Manager)
WORK RELATIONSHIPS (INTERNAL): Other members of the store team (Store Manager, Store Assistant Manager, Sales Associates) and leaders in the Retail chain
WORK RELATIONSHIPS (EXTERNAL): Yankee Candle Company Guests and/or vendors
EDUCTATION: High School Diploma/GED or equivalent experience.
RELATED EXPERIENCE: 6 months+ of experience in a retail environment preferred.
SKILLS REQUIRED: Ability to relate well using communication, interpersonal, diplomacy and similar skills. Strong customer service skills and the ability to sell products.
WORKING CONDITIONS/ PHYSICAL DEMANDS: Typical Retail Store environment. Please reference Work Environmental Checklist for this job. Flexibility in work schedule is required including the ability to work extended hours, weekends, and holidays as operational need may require.
This description is intended to describe the general nature and level of the work being performed by the incumbent and is not intended to be an exhaustive list of all responsibilities, duties and skills required for success nor does it represent a contract between the incumbent and YCC. Duties and responsibilities may be changed with or without being reflected in this written format and with or without prior notice to the incumbent.