WMG STYLE CARD
You can purchase the WMG Style Card at our Customer Service Center located in front of Macy's. WMG Style Cards can be used in the mall at any of our participating stores!
Frequently Asked Questions about the WMG Style Card:
1. How much can I buy a gift card for?
Any amount between $20 - $500
2. Is there a fee to purchase a gift card?
There is a $2 fee for every card that is purchased.
3. Where can I purchase the WMG Style Card?
The card can be purchased only at The Mall at Greece Ridge, Eastview and The Marketplace Mall.
4. Where is the card Redeemable?
The card can be redeemed at participating retailers that accept credit cards at the following locations: The Mall at Greece Ridge, Eastview, The Marketplace Mall, Pittsford Plaza and Park Point at RIT.
5. Can my gift card be replaced if lost or stolen?
In most cases, gift cards can be replaced when lost or stolen, provided that the cardholder is able to provide enough information about the original transaction, such as the original purchase receipt.
6. Is there a fee to replace a lost, stolen, or damaged card?
There is a $2 fee to replace a lost, stolen or damaged card, provided that the cardholder is able to provide enough information about the original transaction, such as the original purchase receipt.
7. How can I check my gift card balance?
Gift card balances can be checked by (1) calling the automated balance inquiry line listed on the back of the gift card, (2) calling the live Merchant Support line listed on the back of the gift card, (3) by visiting www.getmybalance.com, (4) going to The Mall Customer Service Center or (5) the balance will appear on some merchant receipts after a purchase.
8. Do the gift card funds expire?
No, the gift card funds never expire. However, beginning after 12 months of non-use, an "Account Maintenance Fee" of $2.00 will be debited each month from the card, until the remaining balance is used or the balance reaches zero. Please refer to the Card Agreement Terms and Conditions provided with the gift card for more information.
9. Can the gift cards be reloaded with additional funds?
No, the shopping center gift cards are not reloadable.
10. How do merchants accept the gift cards?Merchants will need to accept the gift card in the same way they accept credit card payments.
11. Can I use the gift card to make a purchase that is more than the gift card balance?
Yes, but you will need to know the exact balance on your gift card. When a purchase amount is more than the gift card balance, merchants are trained to follow their "split tender procedures." Another form of payment will need to be accepted for the difference between the purchase amount and the amount on the gift card.
12. Can I use multiple gift cards to make a purchase at a store?
In most cases, yes, assuming the merchant is able to accept more than one credit card per transaction. If so, then the merchant will need to follow their "split tender procedures" to process the multiple gift cards. If assistance is needed, the merchant should call the StoreFinancial Merchant Support Line, listed on the back of the gift card, to be walked through the process.
13. Can merchandise returns be issued back onto the gift cards?
Merchants are trained to follow their merchandise return policy. For some stores this means that an "in-store credit" will be issued to the customer. Other stores may credit the gift card in the amount of the return. Any credit returns that are posted to the gift card will take 3-5 business days to credit back to the gift card.
Rentals
Strollers and wheelchairs may be rented at our Customer Service Center located outside of Macy's. You will be asked to leave a valid photo ID at the booth for the entire time that the item is loaned out.
Rates:
Regular wheelchairs - Free
Electric wheelchairs - $1.00 for a 2 hour time limit
Single strollers - $2.50
Double strollers - $4.00
(cash only please)
Please call 585.225.0430 if you have further questions.
To view your gift card balance, click here.